The management of 9mobile made the disclosure in a statement on Friday in Lagos.

9mobile said that the claims were entirely baseless and aimed at causing unnecessary panic among its valued subscribers.

“We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching.

“We want to clarify that 9mobile has never restricted customers from porting to other networks,” it said.

The telco said it remained fully compliant with industry regulations, and was committed to delivering fair, transparent and customer-centric services.

The telco explained that a temporary technical issue had impacted Mobile Number Portability (MNP) services, but the problem had largely been resolved.

It noted that some minor delays might still occur due to ongoing system optimisations, but the telco was actively working to ensure users a smoother experience.

“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges.

“We acknowledge the temporary service disruptions some customers may have experienced in different locations.

“However, we assure you that these disruptions are part of a broader transformation effort aimed at modernising our infrastructure and improving overall service quality,” 9mobile said.

It said its ongoing investments in network upgrades and service expansion would soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.

According to the company, in spite of the challenges it was experiencing, 9mobile is making significant progress and remains optimistic about the future.

“We remain dedicated to providing exceptional service and keeping our subscribers connected to limitless opportunities,” it said. (NAN)

The video, which went viral on social media after being posted by Ahmed Baba Dikwa, showed Mamman Sheriff brutally beating the girl while his wife encouraged him. Reports confirmed that the girl was attacked simply for entering their compound to pick a mango after returning from school.

Upon receiving reports of the incident, the Nigeria Security and Civil Defence Corps (NSCDC), Borno State Command, immediately arrested Mamman Sheriff and his wife before the intervention of the ministries.

Following their arrest, the Borno State Government stepped in to ensure that justice was served by involving relevant ministries, including the Ministry of Women Affairs and Social Development, the Ministry of Education, and the Ministry of Justice.

Despite being out of town, Commissioner for Women Affairs and Social Development, Hon. Zuwaira Gambo, quickly directed a delegation, led by social worker, Asabe Muhammad (Yar Bauchi), to follow up on the case. The delegation visited the NSCDC Borno Command, where they met with the 2IC Commandant, Obi Ndubisi, and the investigation officer, Peter, to ensure proper legal proceedings were initiated.

It was confirmed that the Ministry of Justice had taken over the case for prosecution, while the Ministry of Education also took necessary steps in response to the incident. The NSCDC assured the government that the perpetrators would face the full weight of the law and that justice would be served.

Meanwhile, the Borno State Government has also provided urgent support to the young girl and her family. She is currently receiving medical treatment at the University of Maiduguri Teaching Hospital (UMTH), with Dr. Lawan Bukar Alhaji covering her medical expenses.

Additionally, Hon. Gambo directed the distribution of relief items to the victim’s family, including dignity kits, 25kg bag of rice, two 25kg bags of garri and financial assistance

The victim’s family expressed their gratitude to the Borno State Government, the NSCDC, and all the ministries involved for their swift response and commitment to justice.

They commended Governor Babagana Zulum led administration for ensuring the protection of vulnerable citizens and taking firm legal action against child abuse.