Kaduna Electric pledges to adhere to the directives of the Nigerian Electricity Regulatory Commission (NERC) by reimbursing overcharged patrons.
In response to NERC’s Capping Order, which instructs distribution entities to refrain from overbilling unmetred consumers, Kaduna Electric, alongside other utility firms, faces penalties for non-compliance.
The initiative seeks to harmonise estimated bills for unmetred users with the actual consumption of their metred counterparts within the same distribution network.
Abdulazeez Abdullahi, Head of Corporate Communication at Kaduna Electric, affirmed the company’s readiness to honour the regulatory directive.
Nevertheless, he stressed that eligible beneficiaries must settle any outstanding dues promptly to avoid service disconnection.
Kaduna Electric cited a substantial debt load as a hindrance to its service efficiency.
The company implores customers to settle outstanding balances promptly, as it now adopts a zero-tolerance policy towards arrears accumulation.
Operating across Kaduna, Kebbi, Sokoto, and Zamfara States, Kaduna Electric confronts evolving dynamics within the Nigerian Electricity Supply Industry.
It underscores the necessity for distribution companies to remit full payments for energy received and distributed.
Amid sectoral liquidity challenges, prompt bill settlement emerges as pivotal in ensuring uninterrupted power supply.
Kaduna Electric highlights the imperative of sustained customer cooperation to mitigate liquidity constraints and enhance service provision.
