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How New FIRS Training Strategy Will Save Billions In Few Years

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For big and critical organisations such the Federal Inland Revenue Service (FIRS) which has a workforce of over 11,000 staff, the issue of human capacity development is a big deal. With the preponderance of technology in all facets of human endeavour, the world keeps evolving by the day; and the workforce of such organisations like the FIRS needs to evolve at a higher speed per day in order to stay ahead of evolving trends.
This is the rationale for the frequent subject-matter training which the FIRS schedules for all staff. To sharpen the skills of staff, the Management expects that all staff of the Service, including contract drivers, should be trained on their job functions at least once in two years- that is, as a worst-case scenario. In practice, staff could get training on their job functions at an average rate of three times in one year. To achieve the above schedule, it becomes inevitable that the Service has to spend a lot of money on training. Considering the high cost of training using consultants in Nigeria at the moment, the cost of achieving high quality training for all of FIRS workforce over a two-year period could run into billions of Naira; and since such trainings are a necessity, the Service would have no option other than to pay for its staff development.

Group Lead of FIRS General Services Group (GSG), Ahmed M. Muhammed, supervises Career and Skills Development Department.

Recently, in line with its policy of cost saving and obtaining value for money, the Service introduced a new training strategy—Train the Trainer Strategy. The Management called for applications from suitably qualified staff to serve as Subject Matter Experts and from the numerous applications, selected outstanding staff who have expert knowledge of the subject matter, deploying them to handle various programs based on their expertise. As a result, FIRS does not need to utilise training consultants for all capacity building programs; the Service needs only to outsource experts to handle trainings where internal capacity is not available.
The Service has deployed the above strategy for about six months now and it is working seamlessly so far. During the strategy assessment engagement recently, some of the trainees as well as the facilitators praised FIRS Management for thinking out of the box. A class of staff who were undergoing a training on Fundamentals of Taxation at the FIRS training school in Durumi, Area 1, Abuja, gave a standing ovation to one of their colleagues after handling the training.

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Reacting to the development, one of the trainees said that he was happy that the FIRS Management is now using FIRS staff to train FIRS staff. He said: “This is a great initiative by the Management. You can see that everyone is happy. You are motivated because the person standing before you is also your colleague. You are freer to ask them questions, the class becomes more relaxed and interactive. You are also motivated to learn the subject matter so that one day, you can stand before other colleagues and lecture them. This is commendable and we want the Management to keep it up. Apart from making the class more relaxed, it also saves costs. Using this strategy, the Management does not need to always use training consultants. We can save the money and use it for other pressing needs of the Service. It also helps both the trainers and the trainees; the trainers would internalise the subject matter more if they keep teaching other staff; because you would not want to come here and mess up yourself, you would try to read the subject matter very well. By doing so, the trainers are equipping themselves more. For the trainees, you are challenged and motivated to do better”.
Responding to accolades, one of the trainers said “We will report back to the Management that you said that this strategy is good. We also believe that it is good. Thank you very much”, the trainer said.

Director of FIRS Career and Skills Development Department, Mrs. Angel Fadahunsi
The Director of Career and Skills Development Department of the FIRS, Mrs. Angel Fadahunsi, said that the Service is convinced that using competent staff to train other staff would be more productive.
“Yes, that is the way the Service is going. Why should we be paying consultants to come and train our staff when we have the capacity to train ourselves? There is no reason for that. This is one of my Department’s 2022 Key Performance Indicators (KPI) and we are working hard to achieve it. By next year, more training programs which were outsourced will be handled by staff. We are not outsourcing them any longer. You can see that both the trainers and the trainees are happy; and at the same time, the Management is saving money. We are using our competent staff to train other staff. This is the way the Service is going and it’s just one of many innovations that the ECFIRS has encouraged us to adopt; watch out for more” she said.
Kelechi Okoronkwo is a Technical Staff to FIRS Executive Chairman.

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Bayelsa Hits N4.2bn Monthly IGR, Credits e-Ticketing System

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The Bayelsa State Internal Revenue Service has announced a historic increase in the state’s Internally Generated Revenue hitting N4.2 billion in a single month, marking a 320 per cent surge from previous figures.

The development, disclosed in a statement by BIRS on Saturday, was attributed to the introduction of an electronic ticketing (e-ticketing) system, which has eliminated cash leakages, curbed corruption, and improved transparency in tax collection.

BIRS chairman, Daniel Eniekezimene,
stated that the government transitioned to a fully automated tax collection system, ensuring that all payments from transport operators, traders, and businesses go directly into state coffers.

Unlike the old manual system, the e-ticketing platform generates instant receipts, making transactions traceable and reducing opportunities for extortion.

“This is a turning point for Bayelsa. We have blocked revenue leakages and ensured that every kobo collected goes straight into government accounts,” Eniekezimene stated.

A commercial tricycle operator, Isaac Tamuno, described the shift as a relief.

No individual is bigger than PDP – Bayelsa gov
He stated, “Before now, we never knew where our money was going. But with this e-ticket, we get receipts instantly, and no one can cheat us. It’s a big change for us.”

The chairman said the surge in IGR is expected to fund critical infrastructure projects, education, and healthcare.

Speaking on the significance of the revenue jump, Governor Douye Diri said, “This unprecedented revenue growth means we can now invest more in roads, schools, and healthcare. Our administration is committed to ensuring that every Bayelsan benefits from these reforms.”

Bayelsa’s success with e-ticketing is already being touted as a model for other states struggling with low IGR.

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Eniekezimene emphasised the broader implications of the reform.

“What we have achieved in Bayelsa proves that technology is the way forward. Other states facing similar challenges should consider e-ticketing to improve revenue collection and accountability,” he stated.

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Stock market declines further by N31bn

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Trading activities on the Nigerian Exchange Ltd. (NGX) on Thursday closed on a negative note, with the market capitalisation declining further by N31 billion.

Specifically, the NGX market capitalisation fell by N31 billion, or 0.05 per cent, to close at N66.109 trillion from N66.140 trillion recorded on Wednesday.

Also, the All-Share Index dropped by 0.05 per cent, or 49.26 points, to close at 105,426.12, against 105,475.38 posted the previous day.

The negative performance was attributed to reactionary behaviour exhibited by some investors.

The market breadth closed negative, with 29 losers and 23 gainers.

On the losers’ chart, John Holt declined by 10 per cent to close at N7.74, while Chams Holding dropped by 8.52 per cent to close at N2.04 per share.

Secure Electronic Technology fell by 8.42 per cent to close at 54 kobo, and May & Baker Nigeria lost 7.95 per cent to close at N8.10 per share.

Similarly, UPDC Real Estate Investment Trust declined by 6.90 per cent to close at N2.70 per share.

On the gainers’ chart, FG202031S1 rose by 12.09 percent to close at N97.52, while The Initiates Plc soared by 9.85 per cent to close at N4.46 per share.

Universal Insurance increased by 9.09 per cent to close at 60k, and Mutual Benefits rose by 9.09 per cent to close at 96 kobo per share.

Also, Royal Exchange gained 8.99 percent to close at 97k per share.

A total of 423.62 million shares, worth N9.181 billion, were exchanged across 11,393 transactions.

This is compared to 5.760 billion shares, worth N342.605 billion, exchanged across 10,908 transactions recorded earlier.

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Transactions in Access Corporation shares topped the activity chart, with 64.962 million shares worth N1.430 billion.

Zenith Bank followed with 41.504 million shares valued at N1.972 billion, while Fidelity Bank transacted 40.703 million shares worth N773.215 million.

Secure Electronic Technology sold 38.419 million shares valued at N20.832 million, and Tantalizers traded 31.503 million shares worth N89.914 million.

Meanwhile, Tajudeen Olayinka, Chief Executive Officer, Wyoming Capital and Partners, said that considering the recent impressive financial results released by United Bank for Africa and Zenith Bank, the stock market should have followed a positive trend.

Olayinka attributed the negative performance to reactionary behaviour from some investors who were not pleased with Zenith Bank’s dividend and reduced share price.

He further described this as mispricing and misjudgment by some investors. (NAN)

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Senate Moves To Slash Data Prices, Calls For FG’s Intervention

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The senate has called on the federal government to take urgent action to address the rising cost of data services in the country.

During Wednesday’s plenary, lawmakers debated a motion sponsored by Asuquo Ekpeyong, senator representing Cross River south, highlighting the financial strain caused by recent hike in data tariffs.

Ekpeyong warned that the surge in data costs was a major setback for young Nigerians who depend on the internet for their livelihoods.

He argued that many young people use digital platforms for freelancing, e-commerce, content creation, and software development, making affordable internet access crucial to their economic survival.

“Telecommunication providers in Nigeria have recently increased the cost of data services by as much as 200%. A move that has placed significant financial strain on millions of Nigerians, especially young people who rely on the internet for their livelihood,” he said.

“Young Nigerians have embraced the digital economy, leveraging the internet for various income-generating activities including freelancing and remote work, direct marketing and social media management, e-commerce, content creation on various platforms, online training, software development, web design, mobile app creation, content creation of various platforms, online education, etc.

“The senate notes that young Nigerians have embraced the digital economy, leveraging the internet for their livelihood, leaving them heavily dependent on mobile telecommunications companies for internet access, and that the sudden and substantial increase in data cost threatens their economic survival and limits access to critical digital services.

“The senate is further concerned that the reasons provided by telecom providers for the data price hike, including high operational costs of favourable exchanges, are untenable, and appears that instead of addressing the root causes of the high cost of doing business in Nigeria, the burden is being unfairly transferred to end-users.

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“Senate is aware that the high cost of doing business in Nigeria is driven by multiple challenges, such as increased operational risk and insurance costs.

“The senate believes that urgent government intervention is required to ensure that affordable internet access remains available to all Nigerians, particularly to the young Nigerians who are at the backbone of Nigeria’s digital economy.

“The senate accordingly resolves to urge the federal government to engage with telecommunication providers to review the recent increase in data costs and ensure the pricing remains fair and affordable for all Nigerians.”

The motion was seconded by Titus Zam, senator representing Benue north-west, and received the support of other lawmakers.

Victor Umeh, senator representing Anambra central, criticised not just the rising cost of data but also increases in telecom charges and Pay TV tariffs, accusing regulatory bodies of failing to protect Nigerians.

“If you buy airtime or data, within minutes, you are out of it. Nigerians are suffering so much, and we cannot turn a blind eye,” he said.

Sadiq Umar, senator representing Kwara North, warned that the price hike disproportionately affects young people, who form a significant part of Nigeria’s workforce.

“These service providers must make life easier for young Nigerians, not harder. The government needs to step in before this situation worsens,” he said.

Lawmakers urged the federal government to engage telecom providers to review and reduce the recent increase in data costs.

They also called on the ministry of communications, innovation, and digital economy to develop a policy framework for affordable internet access.

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Lawmakers further recommended the creation of tech hubs across the country to provide free or subsidised internet for entrepreneurs, students, and innovators.

They also directed the senate committee on communications to investigate the factors driving high data costs and propose solutions to make the telecom sector more business-friendly.

Following the debate, Senate President Godswill Akpabio put the motion to a vote, and it was unanimously adopted.

Akpabio praised Ekpeyong for raising the issue, saying the intervention would support young entrepreneurs and ensure fair pricing in the digital economy.

“This motion, when implemented, will assist our young entrepreneurs, not only to remain in business but also to ensure that they have affordable pricing that allows them to generate profits,” he said.

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