The Nigerian Communications Commission (NCC) has been ranked among the three best-performing federal agencies in the 2026 Public Service Reforms Performance Assessment, conducted by the Bureau of Public Service Reforms (BPSR).
In a statement released on Sunday, the Commission’s Director of Public Affairs, Nnenna Ukoha, confirmed that the NCC achieved third place overall after a rigorous evaluation spanning multiple reform indicators. These included the Self-Assessment Tool (SAT), Freedom of Information (FOI) Compliance Score, Fiscal Transparency and Integrity Index, and official website performance metrics.
The Nigerian Investment Promotion Commission (NIPC) and the Nigerian Export Promotion Council (NEPC) claimed first and second positions, respectively.
The annual institutional ranking recognises MDAs that have demonstrated measurable progress in advancing public service reforms and delivering service excellence. Beyond institutional honours, 20 individuals across federal, state, and local government levels received distinguished service awards, including the Head of the Civil Service of the Federation, Didi Walson-Jack, and the Senior Special Assistant to the President on Sustainable Development Goals, Adejoke Adefulire.
Commitment to Reform Acknowledged
Representing the Executive Vice Chairman and Chief Executive Officer of the NCC, Dr Aminu Maida, at the award ceremony in Abuja, the Executive Commissioner for Technical Services, Abraham Oshadami, expressed gratitude on behalf of the Commission and fellow awardees.
“On behalf of all awardees, and especially the Board, Management, and staff of the NCC, we thank the Bureau for this recognition. It acknowledges our ongoing reform efforts and reinforces the need to sustain them,” Oshadami said.
He added that the BPSR’s assessment motivates MDAs to strengthen service delivery and affirmed that the NCC’s reforms—aimed at improving transparency and accountability—are gaining public acceptance.
“For telecom consumers, this recognition reflects our commitment to enhancing service quality, transparency, and responsiveness. It also underscores the importance of maintaining standards that bolster customer experience and public confidence in telecom services nationwide,” he stated.
Oshadami reiterated the Commission’s determination to deploy regulatory tools and innovative approaches to drive measurable improvements in consumer protection and service quality across Nigeria’s telecommunications sector.
Recent Reforms and Transparency Drive
Over the past two years, the NCC has introduced far-reaching reforms, including the launch of a National Coverage Map that provides near-real-time information on network performance and availability. It has also published Quarterly Network Performance Reports offering detailed assessments of operator performance nationwide.
Mobile Network Operators have been directed to simplify tariff communications for consumers, while updated Corporate Governance Guidelines now emphasise stronger accountability and operational performance. The Commission has prioritised the proactive publication of clear, comprehensive, and timely industry data to keep the public well informed and enhance sector-wide transparency.
BPSR Commends Top Performers
In his remarks, the Director-General of the BPSR, Dasuki Arabi, commended all participating MDAs—particularly the top performers—for their dedication to transparency, accountability, and open governance, noting that these values align consistently with established public service standards.
“This annual event, which begins with a public lecture and concludes with an award ceremony, marks United Nations Public Service Day. It also serves as a platform to recognise MDAs that have demonstrated strong performance in reform implementation and service delivery,” Arabi said.
Notably, the NCC was ranked second in the BPSR’s 2025 website performance assessment. This year’s evaluation expanded the criteria to include additional parameters such as the SAT, FOI compliance, and fiscal transparency metrics—making the Commission’s third-place overall ranking a particularly significant achievement.
