The Nigerian Communications Commission (NCC) has disclosed that over 75 million telecom subscribers have received compensation for poor quality of service, as the regulator ramps up measures to improve network delivery nationwide.
According to a communiqué issued after the NCC’s 109th Board meeting on May 25, 2026, mobile network operators have so far deployed more than 5,000 new network sites – exceeding 40 per cent of planned expansion targets. Over 12,000 additional sites are planned across the country.
Fibre connectivity has been extended to more than 700 locations, a move expected to boost network resilience, backhaul capacity, and service reliability. Meanwhile, infrastructure-sharing licensees have deployed new equipment at over 2,000 Base Transceiver Stations to support operators in meeting quality of service obligations.
On consumer protection, the NCC noted substantial progress in compliance with its directive mandating compensation for subscribers affected by poor service. However, the Board expressed concern over partial compliance by tower companies regarding the reinvestment of regulatory fines into infrastructure upgrades, calling for full adherence.
The Commission also highlighted rising data consumption trends, noting that infrastructure deficits, heavy reliance on mobile internet, and asset duplication continue to constrain growth and service quality. Despite these challenges, Fibre-to-the-Home connections surged from 84,141 in the fourth quarter of 2025 to 210,065 in the first quarter of 2026, signalling growing adoption of fixed broadband.
Reaffirming the need for stronger collaboration to safeguard telecom assets – now designated as Critical National Information Infrastructure – the NCC disclosed ongoing work on a framework to zero-rate educational platforms, aimed at promoting digital inclusion and bridging the urban-rural divide.
The Board also approved measures to reposition the Digital Bridge Institute, including fresh appointments to strengthen governance and enhance its contribution to Nigeria’s digital economy.
The NCC reaffirmed its commitment to improved quality of service, stronger consumer protection, transparency, and a more inclusive and sustainable telecommunications sector.
