The Director General of the National Institute for Hospitality and Tourism (NIHOTOUR), Alhaji Nura Sani Kangiwa has once again reiterated continuous professional training and upgrade as one of the most important conditions and elements of running a hospitality outfit for quality service delivery, business sustainability and for achieving maximum profits.
Kangiwa in a statement signed by the Head of Media and Public Relations, Ahmed Mohammed Sule noted that no matter the size and beauty of a hospitality structure, without better quality service delivery from its staff, the outfit will not last in business as customers will not make repeat visit or encourage others to come due to it poor services.
“Training is key for all hospitality industry operators to stay in business and continue to prosper in the most sustainable manner,” Kangiwa, said.
The DG said this at the Certificate Award Ceremony of staff of Bristol Palace Hotel trained by the Bagauda-Kano Campus of the Institute as well as the conferment of the Fellowship of the Institute on the Chairman of the hotel, Distinguished Senator Mohammed Ibrahim Ida for his enormous contributions to hospitality education in the country as a whole, and in particular, his commitment to the professional training and upgrade of staff of the hotel.
The General Manager of Bristol Palace Hotel, Mr. Paul… noted with excitement the general outlook of the trained staff whom he said are better prepared more than ever before to put in their very best in offering quality services to guests of the hotel.
Mr. Paul who received the certificate of Fellowship of the Institute on behalf of the Chairman, Senator Ida, expressed his happiness to NIHOTOUR for offering staff of the hotel with such worthy hospitality operational knowledge and skills that now placed the hotel in the best position to offer services of international stamdards and in line with global best practices.